PKRxl/_rels/workbook.xml.rels PK0kxl/theme/theme1.xml PKUZZ xl/styles.xml PK,;;xl/worksheets/sheet1.xml Player NameParticipant IDEmailParticipant NameParticipant Match TypeDepartmentRegionScoreCorrect AnswersIncorrect AnswersNo AnswerAccuracy (%)Avg Time (sec)Q1 AnswerQ1 Time (sec)Q1 CorrectQ2 AnswerQ2 Time (sec)Q2 CorrectQ3 AnswerQ3 Time (sec)Q3 CorrectQ4 AnswerQ4 Time (sec)Q4 CorrectQ5 AnswerQ5 Time (sec)Q5 CorrectQ6 AnswerQ6 Time (sec)Q6 CorrectQ7 AnswerQ7 Time (sec)Q7 CorrectQ8 AnswerQ8 Time (sec)Q8 CorrectQ9 AnswerQ9 Time (sec)Q9 CorrectQ10 AnswerQ10 Time (sec)Q10 CorrectQ11 AnswerQ11 Time (sec)Q11 CorrectQ12 AnswerQ12 Time (sec)Q12 CorrectLeahp-040Leah N.matchedSalesSouth919412001005.84Pro4.39Yes53.86YesThey are billed per extra seat6.61Yes309.6YesFinance3.84YesNo3.17YesWhen the customer confirms4.75Yes1 hour3.18YesProduct board8.27YesOn-call engineer5.34YesAbove $50010.32Yes#eng-escalations6.8YesHanap-036Hana J.matchedCustomer SuccessWest8278110191.76.19Pro3.56Yes56.37YesThey are billed per extra seat9.04Yes303.61YesFinance4.7YesNo7.18YesWhen the customer confirms7.13YesNo AnswerNoProduct board8.7YesOn-call engineer6.69YesAbove $5006.52Yes#eng-escalations4.56YesRahulp-020Rahul T.matchedSupportNorth7985110191.76.85Pro11.87Yes54.25YesThey are billed per extra seat3.09Yes308.53YesNo AnswerNoNo10.85YesWhen the customer confirms4.08Yes1 hour3.68YesProduct board11.18YesOn-call engineer3.92YesAbove $5005.34Yes#eng-escalations8.58YesMayap-015Maya O.matchedCustomer SuccessSouth7824111091.77.22Business8.26No54.52YesThey are billed per extra seat5.39Yes307.81YesFinance6YesNo8.11YesWhen the customer confirms9.64Yes1 hour7.04YesProduct board6.03YesOn-call engineer6.08YesAbove $50011.01Yes#eng-escalations7.77YesTanvip-022Tanvi V.matchedSalesSouth7376102083.36.56Pro4.09Yes38.82NoThey are billed per extra seat7.34Yes305.88YesFinance3.42YesNo5.45YesWhen the customer confirms6.88Yes1 hour11.18YesProduct board10.9YesOn-call engineer7.1YesOnly if the customer asks7.41No#eng-escalations3.36YesPoojap-018Pooja R.matchedCustomer SuccessWest7171102083.37.07Enterprise9.02No511.61YesThey are billed per extra seat11.06Yes303.03YesFinance8.42YesNo3.18YesAfter 24 hours10.02No1 hour9.74YesProduct board5.19YesOn-call engineer4.09YesAbove $5005.11Yes#eng-escalations9.29YesBiancap-030Bianca D.matchedCustomer SuccessNorth7123101183.37.19Starter5.18No56.06YesThey are billed per extra seat4Yes3010.23YesFinance3.63YesNo7.57YesWhen the customer confirms8.44Yes1 hour6.98YesProduct board3.53YesNo AnswerNoAbove $50011.99Yes#eng-escalations9.49YesHirop-010Hiro J.matchedSalesNorth7039102083.37.4Pro3.45Yes510.19YesThey are billed per extra seat9.37Yes308.01YesFinance6.01YesYes, pro rata12.12NoWhen the customer confirms11.34Yes1 hour5.59YesProduct board5.67YesOn-call engineer3.62YesAfter two replies9.11No#eng-escalations10.74YesLiamp-014Liam N.matchedSupportSouth6864102083.37.84Pro5.97YesUnlimited7.86NoThey are billed per extra seat8.53Yes149.87NoFinance5.3YesNo10.01YesWhen the customer confirms3.84Yes1 hour7.34YesProduct board7.76YesOn-call engineer11.32YesAbove $50010.8Yes#eng-escalations7.52YesYusufp-027Yusuf A.matchedCustomer SuccessWest6751102083.38.12Business11.7No58.88YesThey move to Pro automatically10.08No309.51YesFinance6.97YesNo4.2YesWhen the customer confirms10.79Yes1 hour7.96YesProduct board10.26YesOn-call engineer7.08YesAbove $50011.99Yes#eng-escalations3.59YesNikhilp-016Nikhil P.matchedSalesWest6680102083.38.3Pro9.63Yes54.71YesThey are billed per extra seat6.7Yes3010.96YesFinance9.35YesNo10.29YesWhen the customer confirms10.58Yes4 hours7.96NoProduct board7.65YesOn-call engineer4.48YesImmediately9.1No#eng-escalations8.67YesJamalp-012Jamal L.matchedCustomer SuccessNorth6670102083.38.32Enterprise11.19No58.51YesNothing until renewal7.81No3010.73YesFinance8.39YesNo10.29YesWhen the customer confirms9.75Yes1 hour9.29YesProduct board4.61YesOn-call engineer6.09YesAbove $5007.95Yes#eng-escalations7.62YesChloep-004Chloe D.matchedSalesSouth6516930756.9Enterprise5.49No55.25YesThey are billed per extra seat11.46Yes308.18YesFinance6.67YesNo4.26YesAfter 24 hours7.31No1 hour6.87YesProduct board8.39YesOn-call engineer5.52YesAfter two replies10.9No#eng-escalations5.5YesBenp-003Ben C.matchedCustomer SuccessNorth6490102083.38.77Business10.14No55.3YesThey are billed per extra seat11.57Yes3010.34YesFinance9.17YesNo7.14YesWhen the customer confirms11.75Yes1 hour5.73YesProduct board7.21YesOn-call engineer7.55YesOnly if the customer asks13.14No#eng-escalations11.97YesSarap-021Sara U.matchedCustomer SuccessNorth6445102083.38.88Business5.83No311.68NoThey are billed per extra seat6.58Yes308.07YesFinance9.6YesNo10.19YesWhen the customer confirms11.8Yes1 hour10.72YesProduct board6.82YesOn-call engineer8.38YesAbove $5005.02Yes#eng-escalations11.67YesPriyap-044Priya R.matchedSupportWest6430930757.14Enterprise11.4No36.62NoThey are billed per extra seat5.93Yes149.61NoFinance5.83YesNo10.67YesWhen the customer confirms3.97Yes1 hour5.28YesProduct board7.27YesOn-call engineer8.6YesAbove $5005.9Yes#eng-escalations10.8YesOmarp-043Omar Q.matchedSalesWest6425102083.38.93Business11.06No57.14YesThey are billed per extra seat7.37Yes3010.62YesFinance11.84YesNo11.78YesWhen the customer confirms11.55Yes1 hour5.29YesProduct board10.04YesOn-call engineer5.01YesOnly if the customer asks5.91No#eng-escalations8.71YesDivyap-006Divya F.matchedCustomer SuccessSouth6303930757.49Pro10.07YesUnlimited5.82NoThey move to Pro automatically10.18No609.01NoFinance7.5YesNo4.4YesWhen the customer confirms4.25Yes1 hour5.04YesProduct board10.34YesOn-call engineer6.91YesAbove $50010.57Yes#eng-escalations8.33YesNorap-042Nora P.matchedCustomer SuccessSouth6190930757.81Pro8.18YesUnlimited12.44NoThey are billed per extra seat3.51Yes3011.83YesTeam lead10.46NoYes, pro rata11.78NoWhen the customer confirms5.48Yes1 hour11.8YesProduct board11.74YesOn-call engineer4.88YesAbove $5003.62Yes#eng-escalations9.22YesIvanp-037Ivan K.matchedSalesNorth6177930757.84Business8.01No56.24YesThey are billed per extra seat10.75Yes306.83YesFinance7.33YesNo11.29YesWhen the customer confirms9.93Yes1 hour4.24YesProduct board5.62YesOn-call engineer8.33YesAfter two replies6.84NoDirect message10.12NoZarap-028Zara B.matchedSalesNorth6123930758Starter9.8No59.18YesAccess is blocked9.15No307.4YesFinance9.57YesYes, pro rata11.35NoWhen the customer confirms11.01Yes1 hour5.8YesProduct board6.95YesOn-call engineer8.86YesAbove $5006.93Yes#eng-escalations6.26YesGabrielp-035Gabriel I.matchedSupportWest6070930758.14Business12.14No109.56NoAccess is blocked7.56No3011.5YesFinance9.94YesNo5.42YesWhen the customer confirms10.75Yes1 hour9.46YesProduct board4.39YesOn-call engineer6.19YesAbove $5006.02Yes#eng-escalations9.56YesIshap-011Isha K.matchedSupportNorth6060930758.17Business8.79No511.09YesThey move to Pro automatically10.39No3010.16YesFinance9.52YesNo5.18YesWhen the customer confirms5.97Yes1 hour4.51YesProduct board8.13YesOn-call engineer10.8YesOnly if the customer asks12.98No#eng-escalations8.15YesUmap-023Uma W.matchedSupportSouth5813921758.85Business9.93No58.2YesThey are billed per extra seat9.35Yes3010.09YesFinance11.67YesOnly on request7.49NoWhen the customer confirms4.11Yes1 hour6.77YesProduct board7.8YesOn-call engineer11.12YesAbove $50010.56YesNo AnswerNoVictorp-024Victor X.matchedCustomer SuccessSouth574984066.77.04Starter10.47No107.63NoThey are billed per extra seat4.51Yes3011.41YesTeam lead7.46NoNo11.41YesWhen the customer confirms3.19Yes1 hour11.13YesProduct board3.53YesOn-call engineer5.04YesImmediately5.07No#eng-escalations6.07YesMohitp-041Mohit O.matchedSupportSouth571583166.77.14Business8.46No39.21NoThey are billed per extra seat5.09YesNo AnswerNoFinance7.72YesNo5.3YesWhen the customer confirms8.74Yes1 hour6.57YesProduct board10.33YesOn-call engineer4.45YesImmediately12.65No#eng-escalations8.89YesSofiap-046Sofia T.matchedSalesNorth568475058.34.7Starter12.1No1013.86NoNothing until renewal5.98No608.67NoFinance4.63YesYes, pro rata8.78NoWhen the customer confirms5.94Yes1 hour3.78YesProduct board4.4YesOn-call engineer4.06YesAbove $5006.79Yes#eng-escalations3.29YesKaranp-039Karan M.matchedCustomer SuccessNorth566084066.77.31Business7.11No108.9NoThey are billed per extra seat7.08Yes3011.55YesFinance10.67YesNo3.18YesWhen the customer confirms5.13Yes1 hour10.51YesSlack11.17NoOn-call engineer4.09YesImmediately10.88No#eng-escalations6.29YesArjunp-029Arjun C.matchedSupportNorth5639930759.33Business12.99NoUnlimited7.39NoThey are billed per extra seat8.59Yes3010.75YesFinance10.94YesNo10YesWhen the customer confirms8.54Yes1 hour7.13YesProduct board9YesCTO11.36NoAbove $5009.89Yes#eng-escalations9.16YesFarhanp-008Farhan H.matchedSupportWest561784066.77.44Starter8.46No313.36NoThey move to Pro automatically13.99No309.92YesFinance3.7YesOnly on request11.93NoWhen the customer confirms9.82Yes1 hour6.39YesProduct board4.98YesOn-call engineer9.87YesAbove $5006.98Yes#eng-escalations7.9YesKavyap-013Kavya M.matchedSalesSouth550384066.77.8Business10.62No37.01NoAccess is blocked11.2No306.65YesFinance9.76YesNo8.25YesWhen the customer confirms3.07Yes1 hour9.55YesProduct board11.3YesTeam lead13.17NoAbove $5009.52Yes#eng-escalations4.32YesXimenap-026Ximena Z.matchedSupportWest525575058.36.24Starter6.64NoUnlimited7.85NoNothing until renewal6.2No6012.43NoFinance5.92YesNo5.61YesWhen the customer confirms6.28Yes1 hour9.28YesProduct board7.46YesOn-call engineer4.85YesOnly if the customer asks13.81No#eng-escalations4.25YesFatimap-034Fatima H.matchedSalesWest519675058.36.44Starter12.12No106.35NoThey are billed per extra seat7.3Yes146.86NoFinance3.7YesNo11.63YesWhen the customer confirms4.74Yes1 hour3.82YesSlack9.95NoCTO5.43NoAbove $5007.76Yes#eng-escalations6.16YesGracep-009Grace I.matchedCustomer SuccessWest498375058.37.2Business7.35No57.67YesAccess is blocked13.94No6010.06NoFinance6.52YesNo5.02YesWhen the customer confirms5.77Yes1 hour4.13YesEmail to PM10NoOn-call engineer10.29YesAbove $50010.99YesDirect message10.5NoWeip-025Wei Y.matchedSalesWest4463660506.4Business8.27No1012.58NoThey are billed per extra seat7.25Yes304.29YesTeam lead9.43NoNo5.06YesWhen the customer confirms5.77Yes1 hour8.7YesEmail to PM8.4NoHead of support13.99NoAbove $5007.35YesDirect message12.57NoTomp-047Tom U.matchedSupportNorth444875058.39.11Business6.78No59.34YesAccess is blocked11.03No3011.59YesFinance6.99YesOnly for Pro8.44NoWhen the customer confirms11.07Yes1 hour5.91YesEmail to PM10.69NoHead of support6.6NoAbove $50010.66Yes#eng-escalations8.23YesDeepap-032Deepa F.matchedSupportSouth4099660507.92Starter13.68No1011.79NoNothing until renewal7.32No6010.47NoFinance9.45YesOnly for Pro8.95NoWhen the customer confirms6.61Yes1 hour3.49YesProduct board8.8YesOn-call engineer9.55YesOnly if the customer asks8.03No#eng-escalations9.63YesAaravp-001Aarav A.matchedSalesNorth4051651508.12Business10.34No37.45NoNo AnswerNo3010.95YesFinance10.84YesNo5.83YesWhen the customer confirms11.82YesNext business day8.9NoProduct board4.07YesOn-call engineer5.19YesAfter two replies6.89NoThe ticket12.35NoCarlosp-031Carlos E.matchedSalesSouth4035660508.18Business8.19No311.19NoThey move to Pro automatically9.48No75.13NoFinance7.42YesOnly on request7.02NoWhen the customer confirms10.05Yes1 hour6.09YesProduct board4.14YesHead of support6.86NoAbove $50011.82Yes#eng-escalations9.58YesAishap-002Aisha B.matchedSupportNorth379557041.76.02Starter6.38No1013.89NoThey move to Pro automatically5.41No6012.2NoFinance5.55YesOnly for Pro6.78NoWhen the customer confirms7.77Yes1 hour3.11YesProduct board7.27YesCTO9.98NoAbove $5006.42YesDirect message13.29NoEthanp-033Ethan G.matchedCustomer SuccessSouth348757041.77.57Business6.12No1011.04NoThey are billed per extra seat4.41Yes712.46NoFinance6.8YesOnly on request11.32NoWhen the customer confirms11.55Yes1 hour8.73YesEmail to PM6.76NoCTO12.89NoAbove $5006.34YesDirect message9.16NoRohanp-045Rohan S.matchedCustomer SuccessWest326657041.78.67Business11.13NoUnlimited11.21NoThey move to Pro automatically5.36No309.01YesTeam lead11.69NoNo5.89YesWhen the customer confirms10.97Yes1 hour8.87YesProduct board8.59YesHead of support8.59NoAfter two replies9.32NoThe ticket12.64NoQuinnp-019Quinn S.matchedSalesNorth297248033.36.43Business11No313.76NoThey are billed per extra seat5.13Yes148.61NoAccount manager13.83NoOnly on request7.61NoWhen the customer confirms6.43Yes15 minutes9.52NoProduct board5.89YesOn-call engineer8.26YesImmediately12.21NoEmail13.96NoElenap-007Elena G.matchedSalesWest262548033.38.59Business11.48NoUnlimited11.87NoAccess is blocked7.76No609.16NoTeam lead13.04NoYes, pro rata11.62NoWhen the customer confirms5.33Yes15 minutes12.39NoProduct board9.63YesOn-call engineer11.83YesAfter two replies11.44No#eng-escalations7.59YesOliviap-017Olivia Q.matchedSupportWest258048033.38.87Business7.95NoUnlimited11.48NoAccess is blocked10.12No309.9YesTeam lead13.28NoYes, pro rata12.54NoWhen the customer confirms8.22Yes4 hours5.66NoProduct board6.38YesCTO10.01NoImmediately12.6No#eng-escalations10.99YesJiap-038Jia L.matchedSupportNorth1983390258.48Starter8.95NoUnlimited13.68NoNothing until renewal6.51No3011.81YesTeam lead8.4NoOnly for Pro10.34NoWhen the customer confirms3.8Yes15 minutes12.87NoProduct board9.82YesCTO9.81NoAfter two replies12.13NoEmail7.45NoDanielp-005Daniel E.matchedSupportSouth1285210016.78.93Business7.1No1012.01NoAccess is blocked11.23No309.58YesAccount manager7.46NoOnly for Pro12.93NoWhen the customer confirms8.29Yes15 minutes8.94NoIn the ticket8.48NoHead of support6.07NoOnly if the customer asks6.3NoThe ticket11.9NoVikramp-048Vikram V.matchedCustomer SuccessNorth64711108.38.82Enterprise6.54No105.21NoThey move to Pro automatically6.27No78.31NoTeam lead6.11NoOnly for Pro11.26NoWhen the customer confirms8.82YesNext business day8.58NoEmail to PM7.39NoTeam lead6.05NoImmediately13.85NoEmail12.78NoPK!:xl/worksheets/sheet2.xml Question #QuestionOption AOption BOption COption DCorrect AnswerTags1Which tier includes priority support?StarterBusinessProEnterpriseProPricing tiers2How many seats does the Starter tier include?3510Unlimited5Pricing tiers3What happens when a Business customer goes over their seats?Access is blockedThey are billed per extra seatThey move to Pro automaticallyNothing until renewalThey are billed per extra seatPricing tiers4Within how many days can an annual plan be refunded in full?714306030Refund policy5Who approves a refund above the standard window?Support agentTeam leadFinanceAccount managerFinanceRefund policy6Are monthly plans refunded for the unused part of the month?Yes, pro rataNoOnly on requestOnly for ProNoRefund policy7When can a ticket be marked resolved?After the fix is shippedWhen the customer confirmsAfter 24 hoursWhen the agent repliesWhen the customer confirmsTicket handling8What is the first-response target for a P1 ticket?15 minutes1 hour4 hoursNext business day1 hourTicket handling9Where should a feature request from a ticket be logged?In the ticketProduct boardSlackEmail to PMProduct boardTicket handling10Who is paged first for a P1 outside office hours?Team leadOn-call engineerHead of supportCTOOn-call engineerEscalation11When should a billing dispute be escalated?ImmediatelyAfter two repliesAbove $500Only if the customer asksAbove $500Escalation12Which channel is used to escalate to engineering?#eng-escalationsDirect messageEmailThe ticket#eng-escalationsEscalationPK555xl/worksheets/sheet3.xml QuestionOptionCountPercentageIs CorrectWhich tier includes priority support?Starter1020.8%Business2450.0%Pro918.8%YesEnterprise510.4%How many seats does the Starter tier include?3918.8%51939.6%Yes101122.9%Unlimited918.8%What happens when a Business customer goes over their seats?Access is blocked817.0%They are billed per extra seat2655.3%YesThey move to Pro automatically817.0%Nothing until renewal510.6%Within how many days can an annual plan be refunded in full?736.4%1448.5%303370.2%Yes60714.9%Who approves a refund above the standard window?Support agent00.0%Team lead817.0%Finance3778.7%YesAccount manager24.3%Are monthly plans refunded for the unused part of the month?Yes, pro rata612.5%No3164.6%YesOnly on request510.4%Only for Pro612.5%When can a ticket be marked resolved?After the fix is shipped00.0%When the customer confirms4695.8%YesAfter 24 hours24.2%When the agent replies00.0%What is the first-response target for a P1 ticket?15 minutes48.5%1 hour3983.0%Yes4 hours24.3%Next business day24.3%Where should a feature request from a ticket be logged?In the ticket12.1%Product board4083.3%YesSlack24.2%Email to PM510.4%Who is paged first for a P1 outside office hours?Team lead24.3%On-call engineer3472.3%YesHead of support510.6%CTO612.8%When should a billing dispute be escalated?Immediately714.6%After two replies714.6%Above $5002756.3%YesOnly if the customer asks714.6%Which channel is used to escalate to engineering?#eng-escalations3676.6%YesDirect message510.6%Email36.4%The ticket36.4%PKaWxl/worksheets/sheet4.xml PlayerParticipant IDPlayer IdentifierParticipant NameParticipant Match TypeDepartmentRegionPlayer ColorQuestion #QuestionSelected OptionsAnsweredIs CorrectTime (sec)Leahp-040p-040Leah N.matchedSalesSouth#7C3AED1Which tier includes priority support?ProYesYes4.39Leahp-040p-040Leah N.matchedSalesSouth#7C3AED2How many seats does the Starter tier include?5YesYes3.86Leahp-040p-040Leah N.matchedSalesSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes6.61Leahp-040p-040Leah N.matchedSalesSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.6Leahp-040p-040Leah N.matchedSalesSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes3.84Leahp-040p-040Leah N.matchedSalesSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes3.17Leahp-040p-040Leah N.matchedSalesSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes4.75Leahp-040p-040Leah N.matchedSalesSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.18Leahp-040p-040Leah N.matchedSalesSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.27Leahp-040p-040Leah N.matchedSalesSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes5.34Leahp-040p-040Leah N.matchedSalesSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.32Leahp-040p-040Leah N.matchedSalesSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes6.8Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED1Which tier includes priority support?ProYesYes3.56Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED2How many seats does the Starter tier include?5YesYes6.37Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes9.04Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes3.61Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes4.7Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes7.18Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes7.13Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED8What is the first-response target for a P1 ticket?No AnswerNoNoHanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.7Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes6.69Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.52Hanap-036p-036Hana J.matchedCustomer SuccessWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes4.56Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED1Which tier includes priority support?ProYesYes11.87Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?5YesYes4.25Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes3.09Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes8.53Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?No AnswerNoNoRahulp-020p-020Rahul T.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.85Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes4.08Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.68Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes11.18Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes3.92Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes5.34Rahulp-020p-020Rahul T.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.58Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED1Which tier includes priority support?BusinessYesNo8.26Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED2How many seats does the Starter tier include?5YesYes4.52Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes5.39Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes7.81Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes6Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes8.11Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes9.64Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes7.04Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes6.03Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes6.08Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes11.01Mayap-015p-015Maya O.matchedCustomer SuccessSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes7.77Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED1Which tier includes priority support?ProYesYes4.09Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED2How many seats does the Starter tier include?3YesNo8.82Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes7.34Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes5.88Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes3.42Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.45Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes6.88Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes11.18Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes10.9Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes7.1Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo7.41Tanvip-022p-022Tanvi V.matchedSalesSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes3.36Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED1Which tier includes priority support?EnterpriseYesNo9.02Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED2How many seats does the Starter tier include?5YesYes11.61Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes11.06Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes3.03Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes8.42Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes3.18Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED7When can a ticket be marked resolved?After 24 hoursYesNo10.02Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes9.74Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes5.19Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.09Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes5.11Poojap-018p-018Pooja R.matchedCustomer SuccessWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.29Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?StarterYesNo5.18Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?5YesYes6.06Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes4Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.23Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes3.63Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes7.57Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.44Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.98Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes3.53Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?No AnswerNoNoBiancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes11.99Biancap-030p-030Bianca D.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.49Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED1Which tier includes priority support?ProYesYes3.45Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?5YesYes10.19Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes9.37Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes8.01Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.01Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo12.12Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.34Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.59Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes5.67Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes3.62Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?After two repliesYesNo9.11Hirop-010p-010Hiro J.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes10.74Liamp-014p-014Liam N.matchedSupportSouth#7C3AED1Which tier includes priority support?ProYesYes5.97Liamp-014p-014Liam N.matchedSupportSouth#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo7.86Liamp-014p-014Liam N.matchedSupportSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes8.53Liamp-014p-014Liam N.matchedSupportSouth#7C3AED4Within how many days can an annual plan be refunded in full?14YesNo9.87Liamp-014p-014Liam N.matchedSupportSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes5.3Liamp-014p-014Liam N.matchedSupportSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.01Liamp-014p-014Liam N.matchedSupportSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes3.84Liamp-014p-014Liam N.matchedSupportSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes7.34Liamp-014p-014Liam N.matchedSupportSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.76Liamp-014p-014Liam N.matchedSupportSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes11.32Liamp-014p-014Liam N.matchedSupportSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.8Liamp-014p-014Liam N.matchedSupportSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes7.52Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED1Which tier includes priority support?BusinessYesNo11.7Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED2How many seats does the Starter tier include?5YesYes8.88Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo10.08Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.51Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.97Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes4.2Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes10.79Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes7.96Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes10.26Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes7.08Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes11.99Yusufp-027p-027Yusuf A.matchedCustomer SuccessWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes3.59Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED1Which tier includes priority support?ProYesYes9.63Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED2How many seats does the Starter tier include?5YesYes4.71Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes6.7Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.96Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.35Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.29Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes10.58Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED8What is the first-response target for a P1 ticket?4 hoursYesNo7.96Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.65Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.48Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo9.1Nikhilp-016p-016Nikhil P.matchedSalesWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.67Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?EnterpriseYesNo11.19Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?5YesYes8.51Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?Nothing until renewalYesNo7.81Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.73Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes8.39Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.29Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes9.75Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes9.29Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.61Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes6.09Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes7.95Jamalp-012p-012Jamal L.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes7.62Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED1Which tier includes priority support?EnterpriseYesNo5.49Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED2How many seats does the Starter tier include?5YesYes5.25Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes11.46Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes8.18Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.67Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes4.26Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED7When can a ticket be marked resolved?After 24 hoursYesNo7.31Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.87Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.39Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes5.52Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED11When should a billing dispute be escalated?After two repliesYesNo10.9Chloep-004p-004Chloe D.matchedSalesSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes5.5Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?BusinessYesNo10.14Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?5YesYes5.3Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes11.57Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.34Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.17Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes7.14Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.75Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.73Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.21Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes7.55Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo13.14Benp-003p-003Ben C.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes11.97Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?BusinessYesNo5.83Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?3YesNo11.68Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes6.58Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes8.07Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.6Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.19Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.8Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes10.72Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes6.82Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes8.38Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes5.02Sarap-021p-021Sara U.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes11.67Priyap-044p-044Priya R.matchedSupportWest#7C3AED1Which tier includes priority support?EnterpriseYesNo11.4Priyap-044p-044Priya R.matchedSupportWest#7C3AED2How many seats does the Starter tier include?3YesNo6.62Priyap-044p-044Priya R.matchedSupportWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes5.93Priyap-044p-044Priya R.matchedSupportWest#7C3AED4Within how many days can an annual plan be refunded in full?14YesNo9.61Priyap-044p-044Priya R.matchedSupportWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes5.83Priyap-044p-044Priya R.matchedSupportWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10.67Priyap-044p-044Priya R.matchedSupportWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes3.97Priyap-044p-044Priya R.matchedSupportWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.28Priyap-044p-044Priya R.matchedSupportWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.27Priyap-044p-044Priya R.matchedSupportWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes8.6Priyap-044p-044Priya R.matchedSupportWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes5.9Priyap-044p-044Priya R.matchedSupportWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes10.8Omarp-043p-043Omar Q.matchedSalesWest#7C3AED1Which tier includes priority support?BusinessYesNo11.06Omarp-043p-043Omar Q.matchedSalesWest#7C3AED2How many seats does the Starter tier include?5YesYes7.14Omarp-043p-043Omar Q.matchedSalesWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes7.37Omarp-043p-043Omar Q.matchedSalesWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.62Omarp-043p-043Omar Q.matchedSalesWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes11.84Omarp-043p-043Omar Q.matchedSalesWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes11.78Omarp-043p-043Omar Q.matchedSalesWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.55Omarp-043p-043Omar Q.matchedSalesWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.29Omarp-043p-043Omar Q.matchedSalesWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes10.04Omarp-043p-043Omar Q.matchedSalesWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes5.01Omarp-043p-043Omar Q.matchedSalesWest#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo5.91Omarp-043p-043Omar Q.matchedSalesWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.71Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED1Which tier includes priority support?ProYesYes10.07Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo5.82Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo10.18Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo9.01Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes7.5Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes4.4Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes4.25Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.04Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes10.34Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes6.91Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.57Divyap-006p-006Divya F.matchedCustomer SuccessSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.33Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED1Which tier includes priority support?ProYesYes8.18Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo12.44Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes3.51Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.83Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED5Who approves a refund above the standard window?Team leadYesNo10.46Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo11.78Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.48Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes11.8Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes11.74Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.88Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes3.62Norap-042p-042Nora P.matchedCustomer SuccessSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.22Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED1Which tier includes priority support?BusinessYesNo8.01Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?5YesYes6.24Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes10.75Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes6.83Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes7.33Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes11.29Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes9.93Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes4.24Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes5.62Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes8.33Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?After two repliesYesNo6.84Ivanp-037p-037Ivan K.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?Direct messageYesNo10.12Zarap-028p-028Zara B.matchedSalesNorth#7C3AED1Which tier includes priority support?StarterYesNo9.8Zarap-028p-028Zara B.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?5YesYes9.18Zarap-028p-028Zara B.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo9.15Zarap-028p-028Zara B.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes7.4Zarap-028p-028Zara B.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.57Zarap-028p-028Zara B.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo11.35Zarap-028p-028Zara B.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.01Zarap-028p-028Zara B.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.8Zarap-028p-028Zara B.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes6.95Zarap-028p-028Zara B.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes8.86Zarap-028p-028Zara B.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.93Zarap-028p-028Zara B.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes6.26Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED1Which tier includes priority support?BusinessYesNo12.14Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED2How many seats does the Starter tier include?10YesNo9.56Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo7.56Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.5Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.94Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.42Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes10.75Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes9.46Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.39Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes6.19Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.02Gabrielp-035p-035Gabriel I.matchedSupportWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.56Ishap-011p-011Isha K.matchedSupportNorth#7C3AED1Which tier includes priority support?BusinessYesNo8.79Ishap-011p-011Isha K.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?5YesYes11.09Ishap-011p-011Isha K.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo10.39Ishap-011p-011Isha K.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.16Ishap-011p-011Isha K.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.52Ishap-011p-011Isha K.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.18Ishap-011p-011Isha K.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.97Ishap-011p-011Isha K.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes4.51Ishap-011p-011Isha K.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.13Ishap-011p-011Isha K.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes10.8Ishap-011p-011Isha K.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo12.98Ishap-011p-011Isha K.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.15Umap-023p-023Uma W.matchedSupportSouth#7C3AED1Which tier includes priority support?BusinessYesNo9.93Umap-023p-023Uma W.matchedSupportSouth#7C3AED2How many seats does the Starter tier include?5YesYes8.2Umap-023p-023Uma W.matchedSupportSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes9.35Umap-023p-023Uma W.matchedSupportSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.09Umap-023p-023Uma W.matchedSupportSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes11.67Umap-023p-023Uma W.matchedSupportSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Only on requestYesNo7.49Umap-023p-023Uma W.matchedSupportSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes4.11Umap-023p-023Uma W.matchedSupportSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.77Umap-023p-023Uma W.matchedSupportSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.8Umap-023p-023Uma W.matchedSupportSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes11.12Umap-023p-023Uma W.matchedSupportSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.56Umap-023p-023Uma W.matchedSupportSouth#7C3AED12Which channel is used to escalate to engineering?No AnswerNoNoVictorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED1Which tier includes priority support?StarterYesNo10.47Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED2How many seats does the Starter tier include?10YesNo7.63Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes4.51Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.41Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED5Who approves a refund above the standard window?Team leadYesNo7.46Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes11.41Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes3.19Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes11.13Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes3.53Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes5.04Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo5.07Victorp-024p-024Victor X.matchedCustomer SuccessSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes6.07Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED1Which tier includes priority support?BusinessYesNo8.46Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED2How many seats does the Starter tier include?3YesNo9.21Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes5.09Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED4Within how many days can an annual plan be refunded in full?No AnswerNoNoMohitp-041p-041Mohit O.matchedSupportSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes7.72Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.3Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.74Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.57Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes10.33Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.45Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo12.65Mohitp-041p-041Mohit O.matchedSupportSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.89Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED1Which tier includes priority support?StarterYesNo12.1Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?10YesNo13.86Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?Nothing until renewalYesNo5.98Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo8.67Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes4.63Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo8.78Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.94Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.78Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.4Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.06Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.79Sofiap-046p-046Sofia T.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes3.29Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?BusinessYesNo7.11Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?10YesNo8.9Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes7.08Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.55Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes10.67Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes3.18Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.13Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes10.51Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?SlackYesNo11.17Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.09Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo10.88Karanp-039p-039Karan M.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes6.29Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED1Which tier includes priority support?BusinessYesNo12.99Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo7.39Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes8.59Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.75Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes10.94Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes10Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.54Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes7.13Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes9Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo11.36Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes9.89Arjunp-029p-029Arjun C.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.16Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED1Which tier includes priority support?StarterYesNo8.46Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED2How many seats does the Starter tier include?3YesNo13.36Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo13.99Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.92Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes3.7Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED6Are monthly plans refunded for the unused part of the month?Only on requestYesNo11.93Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes9.82Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.39Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.98Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes9.87Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.98Farhanp-008p-008Farhan H.matchedSupportWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes7.9Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED1Which tier includes priority support?BusinessYesNo10.62Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED2How many seats does the Starter tier include?3YesNo7.01Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo11.2Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes6.65Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.76Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes8.25Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes3.07Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes9.55Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes11.3Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED10Who is paged first for a P1 outside office hours?Team leadYesNo13.17Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes9.52Kavyap-013p-013Kavya M.matchedSalesSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes4.32Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED1Which tier includes priority support?StarterYesNo6.64Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo7.85Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED3What happens when a Business customer goes over their seats?Nothing until renewalYesNo6.2Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo12.43Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes5.92Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.61Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes6.28Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes9.28Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.46Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes4.85Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo13.81Ximenap-026p-026Ximena Z.matchedSupportWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes4.25Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED1Which tier includes priority support?StarterYesNo12.12Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED2How many seats does the Starter tier include?10YesNo6.35Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes7.3Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED4Within how many days can an annual plan be refunded in full?14YesNo6.86Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes3.7Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes11.63Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes4.74Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.82Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED9Where should a feature request from a ticket be logged?SlackYesNo9.95Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo5.43Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes7.76Fatimap-034p-034Fatima H.matchedSalesWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes6.16Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED1Which tier includes priority support?BusinessYesNo7.35Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED2How many seats does the Starter tier include?5YesYes7.67Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo13.94Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo10.06Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.52Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.02Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.77Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes4.13Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED9Where should a feature request from a ticket be logged?Email to PMYesNo10Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes10.29Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.99Gracep-009p-009Grace I.matchedCustomer SuccessWest#7C3AED12Which channel is used to escalate to engineering?Direct messageYesNo10.5Weip-025p-025Wei Y.matchedSalesWest#7C3AED1Which tier includes priority support?BusinessYesNo8.27Weip-025p-025Wei Y.matchedSalesWest#7C3AED2How many seats does the Starter tier include?10YesNo12.58Weip-025p-025Wei Y.matchedSalesWest#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes7.25Weip-025p-025Wei Y.matchedSalesWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes4.29Weip-025p-025Wei Y.matchedSalesWest#7C3AED5Who approves a refund above the standard window?Team leadYesNo9.43Weip-025p-025Wei Y.matchedSalesWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.06Weip-025p-025Wei Y.matchedSalesWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.77Weip-025p-025Wei Y.matchedSalesWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes8.7Weip-025p-025Wei Y.matchedSalesWest#7C3AED9Where should a feature request from a ticket be logged?Email to PMYesNo8.4Weip-025p-025Wei Y.matchedSalesWest#7C3AED10Who is paged first for a P1 outside office hours?Head of supportYesNo13.99Weip-025p-025Wei Y.matchedSalesWest#7C3AED11When should a billing dispute be escalated?Above $500YesYes7.35Weip-025p-025Wei Y.matchedSalesWest#7C3AED12Which channel is used to escalate to engineering?Direct messageYesNo12.57Tomp-047p-047Tom U.matchedSupportNorth#7C3AED1Which tier includes priority support?BusinessYesNo6.78Tomp-047p-047Tom U.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?5YesYes9.34Tomp-047p-047Tom U.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo11.03Tomp-047p-047Tom U.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.59Tomp-047p-047Tom U.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.99Tomp-047p-047Tom U.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo8.44Tomp-047p-047Tom U.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.07Tomp-047p-047Tom U.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes5.91Tomp-047p-047Tom U.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Email to PMYesNo10.69Tomp-047p-047Tom U.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?Head of supportYesNo6.6Tomp-047p-047Tom U.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes10.66Tomp-047p-047Tom U.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes8.23Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED1Which tier includes priority support?StarterYesNo13.68Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED2How many seats does the Starter tier include?10YesNo11.79Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED3What happens when a Business customer goes over their seats?Nothing until renewalYesNo7.32Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo10.47Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes9.45Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo8.95Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes6.61Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.49Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.8Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes9.55Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo8.03Deepap-032p-032Deepa F.matchedSupportSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.63Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED1Which tier includes priority support?BusinessYesNo10.34Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?3YesNo7.45Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?No AnswerNoNoAaravp-001p-001Aarav A.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes10.95Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes10.84Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.83Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.82Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?Next business dayYesNo8.9Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.07Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes5.19Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?After two repliesYesNo6.89Aaravp-001p-001Aarav A.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?The ticketYesNo12.35Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED1Which tier includes priority support?BusinessYesNo8.19Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED2How many seats does the Starter tier include?3YesNo11.19Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo9.48Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED4Within how many days can an annual plan be refunded in full?7YesNo5.13Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes7.42Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Only on requestYesNo7.02Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes10.05Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes6.09Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes4.14Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED10Who is paged first for a P1 outside office hours?Head of supportYesNo6.86Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes11.82Carlosp-031p-031Carlos E.matchedSalesSouth#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes9.58Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED1Which tier includes priority support?StarterYesNo6.38Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?10YesNo13.89Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo5.41Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo12.2Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?FinanceYesYes5.55Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo6.78Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes7.77Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes3.11Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes7.27Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo9.98Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.42Aishap-002p-002Aisha B.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?Direct messageYesNo13.29Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED1Which tier includes priority support?BusinessYesNo6.12Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED2How many seats does the Starter tier include?10YesNo11.04Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes4.41Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED4Within how many days can an annual plan be refunded in full?7YesNo12.46Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED5Who approves a refund above the standard window?FinanceYesYes6.8Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Only on requestYesNo11.32Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes11.55Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes8.73Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED9Where should a feature request from a ticket be logged?Email to PMYesNo6.76Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo12.89Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED11When should a billing dispute be escalated?Above $500YesYes6.34Ethanp-033p-033Ethan G.matchedCustomer SuccessSouth#7C3AED12Which channel is used to escalate to engineering?Direct messageYesNo9.16Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED1Which tier includes priority support?BusinessYesNo11.13Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo11.21Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo5.36Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.01Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED5Who approves a refund above the standard window?Team leadYesNo11.69Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED6Are monthly plans refunded for the unused part of the month?NoYesYes5.89Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes10.97Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED8What is the first-response target for a P1 ticket?1 hourYesYes8.87Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes8.59Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED10Who is paged first for a P1 outside office hours?Head of supportYesNo8.59Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED11When should a billing dispute be escalated?After two repliesYesNo9.32Rohanp-045p-045Rohan S.matchedCustomer SuccessWest#7C3AED12Which channel is used to escalate to engineering?The ticketYesNo12.64Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED1Which tier includes priority support?BusinessYesNo11Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED2How many seats does the Starter tier include?3YesNo13.76Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED3What happens when a Business customer goes over their seats?They are billed per extra seatYesYes5.13Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED4Within how many days can an annual plan be refunded in full?14YesNo8.61Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED5Who approves a refund above the standard window?Account managerYesNo13.83Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Only on requestYesNo7.61Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes6.43Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED8What is the first-response target for a P1 ticket?15 minutesYesNo9.52Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes5.89Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes8.26Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo12.21Quinnp-019p-019Quinn S.matchedSalesNorth#7C3AED12Which channel is used to escalate to engineering?EmailYesNo13.96Elenap-007p-007Elena G.matchedSalesWest#7C3AED1Which tier includes priority support?BusinessYesNo11.48Elenap-007p-007Elena G.matchedSalesWest#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo11.87Elenap-007p-007Elena G.matchedSalesWest#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo7.76Elenap-007p-007Elena G.matchedSalesWest#7C3AED4Within how many days can an annual plan be refunded in full?60YesNo9.16Elenap-007p-007Elena G.matchedSalesWest#7C3AED5Who approves a refund above the standard window?Team leadYesNo13.04Elenap-007p-007Elena G.matchedSalesWest#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo11.62Elenap-007p-007Elena G.matchedSalesWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes5.33Elenap-007p-007Elena G.matchedSalesWest#7C3AED8What is the first-response target for a P1 ticket?15 minutesYesNo12.39Elenap-007p-007Elena G.matchedSalesWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes9.63Elenap-007p-007Elena G.matchedSalesWest#7C3AED10Who is paged first for a P1 outside office hours?On-call engineerYesYes11.83Elenap-007p-007Elena G.matchedSalesWest#7C3AED11When should a billing dispute be escalated?After two repliesYesNo11.44Elenap-007p-007Elena G.matchedSalesWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes7.59Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED1Which tier includes priority support?BusinessYesNo7.95Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo11.48Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo10.12Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.9Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED5Who approves a refund above the standard window?Team leadYesNo13.28Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED6Are monthly plans refunded for the unused part of the month?Yes, pro rataYesNo12.54Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.22Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED8What is the first-response target for a P1 ticket?4 hoursYesNo5.66Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes6.38Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo10.01Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo12.6Oliviap-017p-017Olivia Q.matchedSupportWest#7C3AED12Which channel is used to escalate to engineering?#eng-escalationsYesYes10.99Jiap-038p-038Jia L.matchedSupportNorth#7C3AED1Which tier includes priority support?StarterYesNo8.95Jiap-038p-038Jia L.matchedSupportNorth#7C3AED2How many seats does the Starter tier include?UnlimitedYesNo13.68Jiap-038p-038Jia L.matchedSupportNorth#7C3AED3What happens when a Business customer goes over their seats?Nothing until renewalYesNo6.51Jiap-038p-038Jia L.matchedSupportNorth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes11.81Jiap-038p-038Jia L.matchedSupportNorth#7C3AED5Who approves a refund above the standard window?Team leadYesNo8.4Jiap-038p-038Jia L.matchedSupportNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo10.34Jiap-038p-038Jia L.matchedSupportNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes3.8Jiap-038p-038Jia L.matchedSupportNorth#7C3AED8What is the first-response target for a P1 ticket?15 minutesYesNo12.87Jiap-038p-038Jia L.matchedSupportNorth#7C3AED9Where should a feature request from a ticket be logged?Product boardYesYes9.82Jiap-038p-038Jia L.matchedSupportNorth#7C3AED10Who is paged first for a P1 outside office hours?CTOYesNo9.81Jiap-038p-038Jia L.matchedSupportNorth#7C3AED11When should a billing dispute be escalated?After two repliesYesNo12.13Jiap-038p-038Jia L.matchedSupportNorth#7C3AED12Which channel is used to escalate to engineering?EmailYesNo7.45Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED1Which tier includes priority support?BusinessYesNo7.1Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED2How many seats does the Starter tier include?10YesNo12.01Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED3What happens when a Business customer goes over their seats?Access is blockedYesNo11.23Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED4Within how many days can an annual plan be refunded in full?30YesYes9.58Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED5Who approves a refund above the standard window?Account managerYesNo7.46Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo12.93Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.29Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED8What is the first-response target for a P1 ticket?15 minutesYesNo8.94Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED9Where should a feature request from a ticket be logged?In the ticketYesNo8.48Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED10Who is paged first for a P1 outside office hours?Head of supportYesNo6.07Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED11When should a billing dispute be escalated?Only if the customer asksYesNo6.3Danielp-005p-005Daniel E.matchedSupportSouth#7C3AED12Which channel is used to escalate to engineering?The ticketYesNo11.9Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED1Which tier includes priority support?EnterpriseYesNo6.54Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED2How many seats does the Starter tier include?10YesNo5.21Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED3What happens when a Business customer goes over their seats?They move to Pro automaticallyYesNo6.27Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED4Within how many days can an annual plan be refunded in full?7YesNo8.31Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED5Who approves a refund above the standard window?Team leadYesNo6.11Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED6Are monthly plans refunded for the unused part of the month?Only for ProYesNo11.26Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED7When can a ticket be marked resolved?When the customer confirmsYesYes8.82Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED8What is the first-response target for a P1 ticket?Next business dayYesNo8.58Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED9Where should a feature request from a ticket be logged?Email to PMYesNo7.39Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED10Who is paged first for a P1 outside office hours?Team leadYesNo6.05Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED11When should a billing dispute be escalated?ImmediatelyYesNo13.85Vikramp-048p-048Vikram V.matchedCustomer SuccessNorth#7C3AED12Which channel is used to escalate to engineering?EmailYesNo12.78PK{xl/worksheets/sheet5.xml Question #QuestionTotal PlayersAnsweredCorrectIncorrectNo AnswerCorrect %Incorrect %No Answer %Avg Time Answered (sec)Avg Time Correct (sec)Avg Time Incorrect (sec)1Which tier includes priority support?4848939018.881.308.746.89.182How many seats does the Starter tier include?48481929039.660.408.967.2810.053What happens when a Business customer goes over their seats?48472621154.243.82.17.967.198.94Within how many days can an annual plan be refunded in full?48473314168.829.22.19.229.19.495Who approves a refund above the standard window?48473710177.120.82.18.017.4410.126Are monthly plans refunded for the unused part of the month?48483117064.635.408.337.3510.137When can a ticket be marked resolved?4848462095.84.207.777.738.668What is the first-response target for a P1 ticket?4847398181.316.72.17.356.949.359Where should a feature request from a ticket be logged?4848408083.316.707.777.59.110Who is paged first for a P1 outside office hours?48473413170.827.12.17.586.929.2911When should a billing dispute be escalated?48482721056.343.809.068.310.0312Which channel is used to escalate to engineering?4847361117522.92.18.667.7911.52PKWpHxl/worksheets/sheet6.xml Tag# QuestionsCorrect of Eligible (%)Avg Response Time (sec)Answered / EligibleCorrectAnsweredEligibleEscalation367.48.44142/14497142144Pricing tiers337.58.55143/14454143144Refund policy370.18.52142/144101142144Ticket handling386.87.63143/144125143144PKu&kkxl/worksheets/sheet7.xml PatternQuestion #QuestionCorrect AnswerCorrect of Answered (%)DistractorPlayers ChoosingAnsweredShare of Answered (%)Share of Wrong Answers (%)High-Signal Players ChoosingChoosers' Accuracy Elsewhere (%)Correct Players' Accuracy Elsewhere (%)Check Answer KeySuggested ActionShared confusion1Which tier includes priority support?Pro18.8Business24485061.51167.585.8Reteach to the whole group.Emerging confusion5Who approves a refund above the standard window?Finance78.7Team lead8471780145.570.5Watch; a short recap may help.PKS ԰ssxl/worksheets/sheet8.xml Question #QuestionPatternSignalPlayerPlayer IdentifierSelected OptionCorrect AnswerQuestion Correct of Answered (%)Accuracy Elsewhere (%)Other Questions AnsweredExpected Chance Correct (%)Why1Which tier includes priority support?Shared confusionHighMayap-015BusinessPro18.81001174.4Strong elsewhere (100% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighBenp-003BusinessPro18.890.91147Strong elsewhere (90.9% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighOmarp-043BusinessPro18.890.91147Strong elsewhere (90.9% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighSarap-021BusinessPro18.890.91147Strong elsewhere (90.9% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighYusufp-027BusinessPro18.890.91147Strong elsewhere (90.9% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighUmap-023BusinessPro18.8901044.5Strong elsewhere (90% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighArjunp-029BusinessPro18.881.81132.5Strong elsewhere (81.8% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighGabrielp-035BusinessPro18.881.81132.5Strong elsewhere (81.8% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighIshap-011BusinessPro18.881.81132.5Strong elsewhere (81.8% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighIvanp-037BusinessPro18.881.81132.5Strong elsewhere (81.8% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionHighMohitp-041BusinessPro18.8801030.1Strong elsewhere (80% on other answered questions), so this miss is specific.1Which tier includes priority support?Shared confusionLowKaranp-039BusinessPro18.872.71123.5Weaker overall (72.7% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowKavyap-013BusinessPro18.872.71123.5Weaker overall (72.7% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowGracep-009BusinessPro18.863.61117.4Weaker overall (63.6% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowTomp-047BusinessPro18.863.61117.4Weaker overall (63.6% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowAaravp-001BusinessPro18.8601015.4Weaker overall (60% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowCarlosp-031BusinessPro18.854.51113Weaker overall (54.5% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowWeip-025BusinessPro18.854.51113Weaker overall (54.5% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowEthanp-033BusinessPro18.845.5119.7Weaker overall (45.5% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowRohanp-045BusinessPro18.845.5119.7Weaker overall (45.5% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowElenap-007BusinessPro18.836.4117.1Weaker overall (36.4% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowOliviap-017BusinessPro18.836.4117.1Weaker overall (36.4% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowQuinnp-019BusinessPro18.836.4117.1Weaker overall (36.4% on other answered questions), so this miss may be general.1Which tier includes priority support?Shared confusionLowDanielp-005BusinessPro18.818.2113.2Weaker overall (18.2% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapHighLiamp-014143070.290.91189.9Strong elsewhere (90.9% on other answered questions), so this miss is specific.4Within how many days can an annual plan be refunded in full?Individual gapHighDivyap-006603070.281.81182.9Strong elsewhere (81.8% on other answered questions), so this miss is specific.4Within how many days can an annual plan be refunded in full?Individual gapHighPriyap-044143070.281.81182.9Strong elsewhere (81.8% on other answered questions), so this miss is specific.4Within how many days can an annual plan be refunded in full?Individual gapLowFatimap-034143070.263.61167.9Weaker overall (63.6% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowGracep-009603070.263.61167.9Weaker overall (63.6% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowSofiap-046603070.263.61167.9Weaker overall (63.6% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowXimenap-026603070.263.61167.9Weaker overall (63.6% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowCarlosp-03173070.254.51160.1Weaker overall (54.5% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowDeepap-032603070.254.51160.1Weaker overall (54.5% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowAishap-002603070.245.51151.8Weaker overall (45.5% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowEthanp-03373070.245.51151.8Weaker overall (45.5% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowElenap-007603070.236.41143.3Weaker overall (36.4% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowQuinnp-019143070.236.41143.3Weaker overall (36.4% on other answered questions), so this miss may be general.4Within how many days can an annual plan be refunded in full?Individual gapLowVikramp-04873070.29.11115.4Weaker overall (9.1% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionHighNorap-042Team leadFinance78.781.81188.5Strong elsewhere (81.8% on other answered questions), so this miss is specific.5Who approves a refund above the standard window?Emerging confusionLowVictorp-024Team leadFinance78.772.71183.1Weaker overall (72.7% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowWeip-025Team leadFinance78.754.51170.5Weaker overall (54.5% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowRohanp-045Team leadFinance78.745.51163.1Weaker overall (45.5% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowElenap-007Team leadFinance78.736.41154.8Weaker overall (36.4% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowOliviap-017Team leadFinance78.736.41154.8Weaker overall (36.4% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowJiap-038Team leadFinance78.727.31145.4Weaker overall (27.3% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Emerging confusionLowVikramp-048Team leadFinance78.79.11122.4Weaker overall (9.1% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Individual gapLowQuinnp-019Account managerFinance78.736.41154.8Weaker overall (36.4% on other answered questions), so this miss may be general.5Who approves a refund above the standard window?Individual gapLowDanielp-005Account managerFinance78.718.21134.7Weaker overall (18.2% on other answered questions), so this miss may be general.7When can a ticket be marked resolved?Individual gapHighPoojap-018After 24 hoursWhen the customer confirms95.890.91199.1Strong elsewhere (90.9% on other answered questions), so this miss is specific.7When can a ticket be marked resolved?Individual gapHighChloep-004After 24 hoursWhen the customer confirms95.881.81198.4Strong elsewhere (81.8% on other answered questions), so this miss is specific.8What is the first-response target for a P1 ticket?Individual gapHighNikhilp-0164 hours1 hour8390.91195Strong elsewhere (90.9% on other answered questions), so this miss is specific.8What is the first-response target for a P1 ticket?Individual gapLowAaravp-001Next business day1 hour83601079.6Weaker overall (60% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowElenap-00715 minutes1 hour8336.41161.8Weaker overall (36.4% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowOliviap-0174 hours1 hour8336.41161.8Weaker overall (36.4% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowQuinnp-01915 minutes1 hour8336.41161.8Weaker overall (36.4% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowJiap-03815 minutes1 hour8327.31152.6Weaker overall (27.3% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowDanielp-00515 minutes1 hour8318.21141.5Weaker overall (18.2% on other answered questions), so this miss may be general.8What is the first-response target for a P1 ticket?Individual gapLowVikramp-048Next business day1 hour839.11127.8Weaker overall (9.1% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowKaranp-039SlackProduct board83.372.71187.1Weaker overall (72.7% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowFatimap-034SlackProduct board83.363.61182.2Weaker overall (63.6% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowGracep-009Email to PMProduct board83.363.61182.2Weaker overall (63.6% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowTomp-047Email to PMProduct board83.363.61182.2Weaker overall (63.6% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowWeip-025Email to PMProduct board83.354.51176.6Weaker overall (54.5% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowEthanp-033Email to PMProduct board83.345.51170.1Weaker overall (45.5% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowDanielp-005In the ticketProduct board83.318.21142.1Weaker overall (18.2% on other answered questions), so this miss may be general.9Where should a feature request from a ticket be logged?Individual gapLowVikramp-048Email to PMProduct board83.39.11128.3Weaker overall (9.1% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapHighArjunp-029CTOOn-call engineer72.381.81184.3Strong elsewhere (81.8% on other answered questions), so this miss is specific.10Who is paged first for a P1 outside office hours?Individual gapLowKavyap-013Team leadOn-call engineer72.372.71177.5Weaker overall (72.7% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowFatimap-034CTOOn-call engineer72.363.61170.2Weaker overall (63.6% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowTomp-047Head of supportOn-call engineer72.363.61170.2Weaker overall (63.6% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowCarlosp-031Head of supportOn-call engineer72.354.51162.6Weaker overall (54.5% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowWeip-025Head of supportOn-call engineer72.354.51162.6Weaker overall (54.5% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowAishap-002CTOOn-call engineer72.345.51154.5Weaker overall (45.5% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowEthanp-033CTOOn-call engineer72.345.51154.5Weaker overall (45.5% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowRohanp-045Head of supportOn-call engineer72.345.51154.5Weaker overall (45.5% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowOliviap-017CTOOn-call engineer72.336.41145.9Weaker overall (36.4% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowJiap-038CTOOn-call engineer72.327.31136.8Weaker overall (27.3% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowDanielp-005Head of supportOn-call engineer72.318.21127.1Weaker overall (18.2% on other answered questions), so this miss may be general.10Who is paged first for a P1 outside office hours?Individual gapLowVikramp-048Team leadOn-call engineer72.39.11116.8Weaker overall (9.1% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapHighIvanp-037Direct message#eng-escalations76.681.81187.1Strong elsewhere (81.8% on other answered questions), so this miss is specific.12Which channel is used to escalate to engineering?Individual gapLowGracep-009Direct message#eng-escalations76.663.61174.8Weaker overall (63.6% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowAaravp-001The ticket#eng-escalations76.6601072Weaker overall (60% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowWeip-025Direct message#eng-escalations76.654.51167.8Weaker overall (54.5% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowAishap-002Direct message#eng-escalations76.645.51160.1Weaker overall (45.5% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowEthanp-033Direct message#eng-escalations76.645.51160.1Weaker overall (45.5% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowRohanp-045The ticket#eng-escalations76.645.51160.1Weaker overall (45.5% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowQuinnp-019Email#eng-escalations76.636.41151.7Weaker overall (36.4% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowJiap-038Email#eng-escalations76.627.31142.3Weaker overall (27.3% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowDanielp-005The ticket#eng-escalations76.618.21131.9Weaker overall (18.2% on other answered questions), so this miss may be general.12Which channel is used to escalate to engineering?Individual gapLowVikramp-048Email#eng-escalations76.69.11120.3Weaker overall (9.1% on other answered questions), so this miss may be general.PK`xl/metadata.xml PK ? xl/workbook.xml PKJjLL _rels/.rels PK,w--docProps/app.xml SheetJSWorksheets8LeaderboardQuestionsOption StatsResponse TimesQuestion SummaryTag SummaryShared ConfusionMisconception PlayersPK֒|ZZdocProps/core.xml PKyX [Content_Types].xml PKRxl/_rels/workbook.xml.relsPK0kxl/theme/theme1.xmlPKUZZ $xl/styles.xmlPK,;;^)xl/worksheets/sheet1.xmlPK!:7exl/worksheets/sheet2.xmlPK555Zyxl/worksheets/sheet3.xmlPKaW@xl/worksheets/sheet4.xmlPK{xl/worksheets/sheet5.xmlPKWpHxl/worksheets/sheet6.xmlPKu&kkrxl/worksheets/sheet7.xmlPKS ԰ssxl/worksheets/sheet8.xmlPK`xl/metadata.xmlPK ? qxl/workbook.xmlPKJjLL `_rels/.relsPK,w--ՍdocProps/app.xmlPK֒|ZZ0docProps/core.xmlPKyX [Content_Types].xmlPKe